Shipping policy

At PurrWell, we want your order to reach you safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days. Once your order has shipped, you’ll receive a confirmation email with tracking information when available.

Estimated Delivery

Our estimated delivery time is 7–15 business days after your order has been processed.

Please note that delivery times are estimates and may occasionally vary due to customs, carrier delays, holidays, or other circumstances outside our control.

Free Shipping

We offer FREE shipping on eligible PurrWell orders where indicated at checkout.

Tracking Your Order

Once tracking becomes available, we’ll send the details to the email address provided with your order. Please allow a few days for tracking information to update after shipment.

Incorrect Shipping Information

Please double-check your shipping address before completing your purchase. If you notice an error, contact us as soon as possible. Once an order has been shipped, we may not be able to change or redirect it.

Lost or Delayed Packages

If your package appears significantly delayed or tracking has not updated for an extended period, please contact our support team and we’ll help investigate the shipment.

Questions?

If you have any questions about your PurrWell order or delivery, please contact us through our Contact Us page.